Terms of Service

The basics

These terms cover how you use the Krovexa Print website and how we handle the orders you place with us. By browsing the site or placing an order, you agree to what's written here. If something doesn't sit right with you, reach out before you order and we'll talk it through.

Who we are

Krovexa Print is a DTF transfer and blank apparel shop. We print Direct to Film transfers, build gangsheets, and supply blank garments, all out of Houston, Texas. When these terms say "we," "us," or "Krovexa," that's who we mean. When they say "you," that's you, the person ordering.

Placing an order

When you place an order, you're making an offer to buy. We confirm it by email and, once it enters production, the order is locked in. We reserve the right to refuse or cancel any order, for example if a file breaks our content rules, if pricing was listed in error, or if we can't verify payment.

You're responsible for the details you submit: sizes, quantities, file choice, and shipping address. Double-check them before you pay. Once a sheet is on the press we can't change it without scrapping it.

Pricing and payment

Prices are in US dollars and shown at checkout. We may change prices at any time, but changes never affect an order that's already confirmed. Payment is taken in full at checkout through our payment processor. We don't store your card details.

Volume and wholesale pricing is handled separately. If you qualify, the rate in your written quote is what applies, and that quote holds for 14 days.

Production and turnaround

Orders enter production within one business day of being placed. Production timing is in our hands and we hold to it. Delivery timing is in the carrier's hands once the package leaves us. We don't guarantee a delivery date, only that the order ships on time.

Shipping

We currently ship within the United States only. Standard shipping is a flat rate, free on orders over $100, and express is available for rush jobs. Title and risk of loss pass to you once the carrier picks up the package. For lost or delayed packages, see our shipping and returns page.

Your files and artwork

You're responsible for the files you send. By uploading artwork, you confirm that you own it or have the right to print it, and that it doesn't infringe anyone else's copyright, trademark, or other rights. We print what you send. We don't police ownership, and we're not liable for claims that come from your artwork.

We'll flag obvious technical problems before press, but final responsibility for the file sits with you. File specs are on the file prep guide.

Reprints and defects

If a sheet leaves the press with a defect on our side, we make it right. Registration off, color drift outside tolerance, sheet damage, missing elements. Send a photo and your order number and we'll send a replacement. What we don't cover: press errors on your side, file issues we flagged before order, or normal variation within our stated tolerances.

Returns

Printed transfers and gangsheets are made to order and can't be returned. Blank apparel can be returned unworn and unwashed within 30 days. If the problem is on our side we cover return shipping, otherwise it's on you. Full detail is on the returns page.

Intellectual property

Everything on this site that isn't your artwork, meaning our logo, text, layout, photography, and code, belongs to Krovexa Print. Don't copy, resell, or repurpose it without written permission. Your artwork stays yours. We only use it to produce your order, and we don't resell or redistribute it.

Content we won't print

We won't knowingly print artwork that is illegal, that infringes someone's rights, that promotes hate or violence, or that we judge to be abusive. If we spot it after an order is placed, we'll cancel and refund. We'd rather lose the sale than put it on the press.

Limitation of liability

We stand behind our production quality through the reprint policy above. Beyond that, our liability for any order is limited to the amount you paid for that order. We're not liable for indirect or consequential losses, like lost profit or missed deadlines on your end, to the extent the law allows.

Wholesale accounts

Wholesale terms, pricing tiers, and payment terms are set out in your account agreement and quotes. Where those documents differ from this page, the wholesale agreement wins for wholesale orders. Details are on the wholesale page.

Changes to these terms

We may update these terms as the business changes. The current version always lives on this page with the date below. Orders are governed by the terms in effect when you placed them.

Get in touch

Questions about any of this? Email info@krovexaprint.com or use the contact page. A real person will get back to you.